Reading:
The Client Centric Approach

The Client Centric Approach

4th February 2022

Find out what the client centric approach is and why it works for law firms all around the world.

WHAT IS THE CLIENT CENTRIC APPROACH?

Every decision is made based around what is going to give your client the best experience.

This approach is where law firms channel all their resources and attention of their resources into their clients.

It’s as much about focus, just as much as it is about your client.

This approach can be done by engaging in valuable conversations with your clients; how can your law firm serve your client better, help them get the best value.

Without it – you are likely to waste your resources and appear as ‘sales’.

THE BENEFITS

Your client will see themselves as the priority in your law firm.

It will give your firm the best potential for return of investment; time and resources.

You can learn more about the client centric approach in the Fireside Chat, Nexl Head of Growth, Ben Chiriboga did with Steven Ongeneat.

Related Stories

30th July 2021

Client Relationships Matter

How strong are your client relationships? Discover effective strategies to improve the client experience at your law firm.

24th December 2021

NEXL BoL Professionals of 2021

Take a look at the different Business of Law professionals who have been actively participating in conversations with NEXL during 2021.

Arrow-up

Be one of the first to get a copy of the 2021 Global Legal Business Development Report

Get your hands on this exclusive intel, benchmark your efforts against the industry and pick up a few ideas and strategies from the experts.